Terms & Conditions
Effective Date: 20.03.2019
Brand: Monarch
Owned by: ATHKRISH RETAIL LLP
Registered Office: G131E,Ricco Industrial Area Prahaladpura, Jaipur 302001
Customer Service Contact: support@houseofmonarch.com
1. ELIGIBILITY & USAGE
1.1 Eligibility
You must be 18 years or older (or have legal guardian consent) to use this website. By accessing our services, you confirm that you are legally capable of entering into binding agreements under applicable law.
1.2 Usage Restrictions
You agree not to misuse this website by attempting unauthorized access, transmitting malware, or engaging in illegal activities. Monarch reserves the right to restrict or terminate your access in case of misuse or violations.
2. ORDERING & PAYMENTS
2.1 Order Process
Orders are placed by selecting products, completing the checkout process, and receiving a confirmation email. A legally binding contract is formed once we send the confirmation.
2.2 Right to Cancel or Reject Orders
Monarch reserves the right to cancel orders due to technical issues, pricing errors, suspected fraud, or unavailability. If cancelled, a full refund will be processed.
3. PRICING, PAYMENTS & TAXES
3.1 Pricing
Prices are shown in your local currency and include applicable taxes (e.g., GST in India). Prices may change without prior notice, but the confirmed checkout price will be honoured.
3.2 Accepted Payment Methods
We accept Visa, Mastercard, American Express, UPI, Net Banking, Razorpay, and PayPal. International customers are responsible for any bank or currency conversion charges.
3.3 Anti-Fraud Policy
Orders flagged for suspicious activity may be held or cancelled. You may be contacted to verify your identity.
3.4 Import Duties & International Taxes
Customers outside India are responsible for paying any applicable import duties, customs taxes, or additional fees charged by their country’s authorities.
4. SHIPPING & DELIVERY
4.1 Processing & Timelines
Orders are typically processed within 2–3 business days. Shipping timelines and available delivery methods are displayed at checkout. Any unexpected delays due to customs or external events will be promptly communicated.
4.2 Failed Deliveries & Redelivery
If delivery fails, the parcel may be returned to our facility. Additional shipping costs for redelivery will be the customer's responsibility. Risk and ownership of goods transfer to the customer upon successful delivery.
5. CANCELLATIONS
5.1 Customer-Initiated
Orders can be cancelled before they are shipped by contacting our support team. Once dispatched, cancellations are no longer possible.
5.2 Monarch-Initiated
Monarch reserves the right to cancel any order due to inventory issues, system errors, or other unforeseen circumstances. Full refunds will be provided in such cases.
6. RETURNS, REFUNDS & EXCHANGES
6.1 Returns & Refunds
Returns are accepted within 14 days of delivery for products that are unused, unwashed, and in their original condition with packaging and tags.
Refunds are processed within 14 business days of receiving the item at our facility. Shipping and customs fees are non-refundable unless the item was damaged or incorrect.
6.2 Exchanges
Exchanges are accepted based on stock availability. If the replacement item is unavailable, a full refund will be issued.
Items not eligible for return or exchange include undergarments, final sale items, accessories, or personalized goods.
6.3 Return Shipping
The customer is responsible for return shipping unless the item delivered was defective or incorrect.
7. PRIVACY & DATA PROTECTION
Monarch complies with the Information Technology Act, 2000 (India) and GDPR (for EU customers). Your data may be securely stored in India.
By using our services, you consent to the transfer and storage of your data. For details, refer to our Privacy Policy.
8. INTERNATIONAL CUSTOMER RIGHTS
8.1 Cooling-Off Period (EU)
If you reside in the EU, you may cancel your purchase within 14 days of delivery without providing a reason.
8.2 Compliance with Global Laws
Monarch complies with applicable consumer protection laws in all jurisdictions where we operate.
9. LIMITATION OF LIABILITY
Monarch will not be liable for any indirect, incidental, or consequential damages, including loss of profits or data.
Maximum liability shall not exceed the amount paid for the product in question.
10. FORCE MAJEURE
Monarch is not responsible for delays or failures caused by events beyond our control, including natural disasters, war, government actions, courier disruptions, or pandemics.
11. INTELLECTUAL PROPERTY
All content, logos, images, designs, and product names on our website are the intellectual property of Monarch or its licensors. Reproduction, distribution, or use of our content without written permission is strictly prohibited.
12. EXPORT CONTROLS & SANCTIONS
Monarch goods must not be exported to countries under embargo or international sanctions.
Buyers agree not to resell branded Monarch products. Only Monarch holds the right to distribute and sell its goods.
13. GOVERNING LAW & DISPUTES
13.1 Governing Law
These terms are governed by the laws of India.
13.2 Dispute Resolution
Disputes shall first be attempted to resolve amicably. If unresolved, they will be referred to arbitration under the Arbitration and Conciliation Act, 1996 in Delhi, India.
International disputes may also be resolved through ICDR or in Indian jurisdiction.
14. COMMUNICATIONS
By using our services, you agree to receive communications from Monarch electronically, including order updates, policy notices, and marketing (optional).
Official communications will be sent to the email used at checkout.
15. CHANGES TO TERMS
Monarch reserves the right to amend these Terms at any time. Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised Terms.