Shipping & Delivery Policy
Effective Date: 20.03.2019
Brand: Monarch
Customer Support: support@houseofmonarch.com
This Shipping and Delivery Policy outlines the methods, timelines, and terms for the delivery of products purchased through Monarch’s official website.
1. Shipping Methods and Costs
We offer both standard and express shipping options. Availability and pricing of shipping methods depend on your delivery location and will be shown at checkout.
Shipping Charges:
Standard Delivery (India): Calculated based on delivery PIN code.
Express Delivery (India): Calculated based on delivery PIN code.
International Shipping: Varies by destination, weight, and customs requirements.
2. Delivery Times
Order Processing:
All orders are processed within 2–3 business days (excluding weekends and holidays).
Estimated Delivery Timelines:
Standard Shipping : 7–10 business days
Possible Delays:
Deliveries may be delayed due to:
Customs clearance
Weather conditions
Remote delivery zones
Unforeseen courier or logistical issues
In such cases, you will be notified promptly.
3. Order Tracking
Once your order is shipped, you will receive a shipment confirmation email with a tracking number.
You can monitor your package status using the courier’s tracking system.
4. Delivery Areas and Restrictions
We currently ship to:
All major cities and serviceable PIN codes across India
5. Signature and Delivery Confirmation
For security and verification:
Signature may be required upon delivery for high-value orders.
If no one is available, the courier will make up to 2 additional delivery attempts or leave a notice for pickup or redelivery.
6. Failed Deliveries and Redirection
If a courier is unable to deliver after multiple attempts, the parcel may be:
Returned to Monarch’s warehouse
Subject to additional re-shipping costs, which will be the customer’s responsibility if caused by:
Incorrect shipping address
Inaccessibility at delivery location
Failure to respond to courier instructions
7. Risk and Ownership Transfer
Risk and ownership of products transfer to the customer upon successful delivery.
For digital goods (such as gift cards), delivery is considered complete once the item is emailed to the address provided during checkout.
8. Changing Shipping Address
Shipping addresses can be modified before dispatch by contacting our support team at:
📧 support@houseofmonarch.com
Once the order is shipped, address changes are no longer possible.